Customer Success Manager
Are you a detail oriented, technically minded individual with a passion for servicing clients? We are looking for a Customer Success Manager to join a fast paced, technically challenging, dynamic organization at the heart of the advertising ecosystem - Sizmek.
Our Customer Success Managers are core to our client-centric business.
They are on the front lines working with clients every day to help them be successful running campaigns on the Sizmek Ad Serving system.
An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships.
They will be highly skilled at breaking down complex ideas and process for clients into actionable steps.
The candidate will also enjoy chasing answers, diving deep into troubleshooting, and working with their peers to share solutions and raise the bar for the entire team.
We hope this sounds like you and you are excited about this opportunity!Roles and
Responsibilities:
Support and manage medium to large customer accounts.
Assist with the support of long tail customers.
Assist with the management of the Zendesk ticketing system.
Mentor, train, and assist with the onboarding of new hires.
Develop positive working relationships with key client and agency stakeholders such as media buyers, planners, and operations teams.
Influence a positive, solutions-based, and results-driven collaborative culture within aligned team.
Participate in customer onboarding, training, industry events, and other working sessions as required.
Assist advertisers and agencies with day-to-day operational processes including training, troubleshooting, and ad hoc support.
Work closely with internal teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development.
Actively shares knowledge or feedback in global/cross functional forums.
Active lead or participant in internal subject matter expert groups demonstrating high understanding of product capabilities.
Ability to lead or organize an internal project focusing on organizational improvements or career development.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our Customer Success Managers are core to our client-centric business.
They are on the front lines working with clients every day to help them be successful running campaigns on the Sizmek Ad Serving system.
An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships.
They will be highly skilled at breaking down complex ideas and process for clients into actionable steps.
The candidate will also enjoy chasing answers, diving deep into troubleshooting, and working with their peers to share solutions and raise the bar for the entire team.
We hope this sounds like you and you are excited about this opportunity!Roles and
Responsibilities:
Support and manage medium to large customer accounts.
Assist with the support of long tail customers.
Assist with the management of the Zendesk ticketing system.
Mentor, train, and assist with the onboarding of new hires.
Develop positive working relationships with key client and agency stakeholders such as media buyers, planners, and operations teams.
Influence a positive, solutions-based, and results-driven collaborative culture within aligned team.
Participate in customer onboarding, training, industry events, and other working sessions as required.
Assist advertisers and agencies with day-to-day operational processes including training, troubleshooting, and ad hoc support.
Work closely with internal teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development.
Actively shares knowledge or feedback in global/cross functional forums.
Active lead or participant in internal subject matter expert groups demonstrating high understanding of product capabilities.
Ability to lead or organize an internal project focusing on organizational improvements or career development.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
