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Account Manager - eCommerce- 7954

Company Name:
UpStream Global Services
Account Manager - eCommerce

We have an immediate contract opportunity with a large F500 client in the King of Prussia area.

You will be responsible for managing day to day client technology issue resolution and communication working collaboratively with the greater GSI to address and resolve technology issues in a timely fashion. This role will have a heavy focus on supporting two top-tier GSI clients with production support issues, and will be a frontline of communication between the client and GSI's internal resources.

Participate in GSI strategic account planning to develop client specific technology plans that leverage ETB's product and service capabilities, drive business growth, deliver cost savings and improve client and consumer satisfaction

Participate and support client technology projects and launches which may include activities such as solution ideation, business requirements definition, solution testing, solution / site setup, tools support and execution, and post launch support

Communicate key client specific technology performance indicators (Metrics, KPIs and SLAs) and deliver performance based on these indicators.
Promote cross business unit collaboration to do the right things for GSI's clients ' regardless of reporting structure

Identify and help support people, process and technology changes across GSI that impede growth, performance and client satisfaction

Help drive a culture of positive change throughout the GSI organization.

Job Requirements
o 2 Years of professional and technical experience.
o Strong client management and people management skills
o Industry experience focus: retail, ecommerce
o Exceptional written and verbal communication/presentation skills.
o Highly motivated and detail oriented
o Ability to manage individual/group projects; meeting deadlines without sacrificing quality
o Good team player, with the ability to work with diverse personalities in a variety of settings
o Ability to triage, diagnose and appropriately escalate high priority issues related to GSI Commerce's various systems and applications
o Ability to follow defined escalation paths in order to ensure appropriate focus and attention is placed on high priority issues affecting revenue generating and non-revenue generating systems
o Ability to switch between multiple tasks and priorities quickly and efficiently

Bachelors Degree or Equivalent

For immediate consideration please contact:

Lisa
UpStream Global Services.
Reply to:
www.upstreamgs.com

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